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FAQ

Where is my order?
Please contact our customer service support center here for help in order status or email us at orders@nemfashionstore.com

What is your size guide?
Please check out our size guide here

Do you have any current discount codes?

Always check our home page and our Instagram (@Nemfashion) for the current promotional codes. 

If my tracking says delivered, but I don't have it, how do I find my order?

If you haven't received your package, and your tracking says delivered, please contact your local USPS office with your tracking number. They will look your package up in the system, and help you locate your package. Once we ship your items, the USPS is responsible for making sure your package arrives safely.

How Do I Contact NEM Fashion?

You can contact us with all online inquiries via email.

Email: Info@nemfashionstore.com

Mail: 1627 east edinger ave suite A Santa Ana CA 92705

If my tracking says delivered, but I don't have it, how do I find my order?
If you haven't received your package, and your tracking says delivered, please contact your local USPS office with your tracking number. They will look your package up in the system, and help you locate your package. Once we ship your items, the USPS is responsible for making sure your package arrives safely.
IF I ORDER FROM AN INTERNATIONAL COUNTRY, WILL I BE CHARGED A CUSTOMS TAX?
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.